American Wireless
Legacy Line
Dispatch Console Furniture

General Information 

Total Solution Offerings - Customer Satisfaction - Log Credit

How American Wireless Control Center Solutions
Benefit Your Customers

American Wireless offers a broad range of multi-dimensional dispatch control center furniture, with ergonomic laminate and metal accessories, all designed to complement and support Communication Control Center installations. American Wireless products carry a comprehensive 60-month warranty.

Motorola CENTRACOM Series furniture products are exclusively supported by American Wireless.

All American Wireless console metal furniture bays are built using a combination of 11- and 14-gauge cold-rolled steel and unitized/welded construction. The manufacturing process is in compliance with Motorola R56,  IS0-9001 standards and AS9100 certified quality.  Laminate products meet or exceed the stringent NEMA L3 standards.

Prior to shipping, American Wireless Console Furniture Systems are completely assembled and staged for quality inspection and conformance to plan.

The modular cabinets are professionally packed, ready for easy field installation.

In addition to supplying all metal bay installations, American Wireless will also design and provide integrated solutions to meet any unusual requirements. American Wireless may incorporate a selection of wood, laminate and other materials to complete the necessary design requirements. 

Using the latest techniques in packaging technology, American Wireless strives to ensure that the products survive long-distance shipping without damage.

Detailed plan drawings sent with the console allow for simplified cabinet placement.

American Wireless will provide and coordinate all necessary presale measurements and conceptual drawings for the customer proposal. 

American Wireless offers complete on-site installation services, complimentary installation tutorials and online technical support.

Motorola and the American Wireless (formerly Donco) combined sales support have grown during the past 40 years.

With vast experience in the communications control center business, American Wireless has completed thousands of installations for a long list of satisfied clients, engineers, salespeople and dealers.

What some of our most valued and satisfied customers are saying about American Wireless

John Zaleski - Motorola Senior Account Manager Government Markets
American Wireless Inc. (formerly Donco) has always supplied great service and products at a fair price. My customers have always been delighted with the unique products and high quality they have received from American Wireless. I have customers that have been using these products for over 20 years. Again, thank you and keep up the great work.

Stan Rosenblatt - Motorola Senior Account Manager U.S. Federal Government Markets
The staff at American Wireless represent the epitome of working with a true business partner. Serving the dispatch center needs of our large federal law enforcement customers can be a daunting task. When we need to get it all right the first time, including the details, I turn to American Wireless for two simple reasons -- experience and professionalism. 

Thomas Schmidt - Motorola Senior Account Manager Government Markets
Working with American Wireless for some 20 years now, supplying their products has always been an enjoyable experience. The products shipped are of high quality, and the service and response to any issues have been professional and quick. They understand the needs and demands of the public safety environment and Motorola.  

Scott Martin - Motorola Senior Account Manager U.S. Federal Government Markets
The sales teams in Korea have worked closely with American Wireless on projects for the U.S. military in Korea. These include an eight-position Legacy Line console and a Giant Voice system (MOSCAD). We continue to be very pleased with their sales and technical support and the quality of products. Best of all, our customers are very satisfied with their Motorola/American Wireless solutions.

Cyril Steel - Motorola Systems Customer Support Manager U.S. Federal Government Markets
For the past 35 years, I have been involved in many communications projects that included the products manufactured by American Wireless (formerly Donco). The console products and accessories are well-manufactured and often custom made to satisfy your customers’ requirements. When necessary, representatives of American Wireless will meet with the end user and will design a custom console system that specifically meets the requirements of your customer. From a service point of view, the installation and support services are excellent. 

Mike Bennett - McCord Communications Two-Way Division Manager Federal Markets
I have worked in the communications industry with Motorola and McCord Communications for the last 35 years and have sold American Wireless (formerly Donco) on many occasions. Their console design, quality and value have always satisfied my customers’ requirements, and they have always been very responsive to all our requests. I would highly recommend their products.

Fred Berrong - Northrop Grumman Corporation Integrated Systems Sector
American Wireless was able to design a furniture system to meet the stringent space requirements of an existing Mission Control Room that met all of the needs for keyboard, monitor, CPU, communications, and specialized display and control equipment. The fit and finish are outstanding and the area is very comfortable to the control room engineers, who must man the stations for extended periods of time during test flights. They were on time with a critical delivery date and their follow-up customer service is exceptional.

Sales Support Process Includes

ü      Introductory customer needs assessment
ü      Pre-site survey form completion
ü      Ergonomic evaluation and space planning
ü      Complimentary conceptual drawings
ü      Quotation – Motorola System and Infrastructure Operations  (SIO)
ü      On-site presale survey as needed
ü      Installation coordination
ü      Detailed engineering drawings provided with equipment
ü      Installation tutorials and online support
ü      Factory gating to required delivery schedule
ü      Product staging and QA inspection
ü      Special packaging

Requirements Gathering and Proposal Information

Call the American Wireless Sales Coordination Team at 1-888-289-1555 for an initial consultation, which will include the provision of system planning tools.

American Wireless console specialists will assist you in gathering information from the clients and supplying conceptual scale drawings for customer orientation and proposal generation.
 

The Ordering Process

Upon customer presale acceptance of the proposed console configuration, American Wireless will provide the Motorola drop-ship buyer with a firm quotation.

American Wireless will generate a firm quotation using Motorola list (DNUP) pricing. At that time the buyer will create a Motorola DQ model number in COF. The quotation will be held firm for a period of 12 months, after which it will be subject to cancellation or requote.

American Wireless will establish a client quotation file and a status monitoring process with the Motorola sales team. Updates will be provided as needed.

Following receipt and logging of the potential order, American Wireless will commence the order generation process, which may involve a revalidation of the console configuration followed by factory gating of the order.

American Wireless conducts console system staging as an integral part of each console order. Motorolans, channel partners, and the client are welcome to attend and preview the assembled furniture system at our manufacturing facility in Anaheim, California.

American Wireless packages the console configuration in specially assembled modules, ready for easy placement into the installation area.

American Wireless certified IS0-9001 process guarantees on-time delivery scheduling.
 

American Wireless Project Commencement

Please call 1-888-289-1555 and our project coordination process will get you started.

ü      You will be put in direct contact with a control center specialist.

ü      An initial survey form will be sent to you by e-mail, followed by system planning tools as may
      be requested.

ü      Upon receipt of the basic information, American Wireless will contact you and commence
      coordination of information gathering, an on-site survey and conceptual proposal generation.

ü      A complete proposal package will be prepared by American Wireless with Motorola drop-ship
      pricing.

Tools

Literature Available Through the Literature Distribution Center (LDC) or Click on the Links below.
 

The American Wireless information Web site at http://www.awicom.com contains a photo gallery and detailed product information to help guide you through the often complex process of dispatch/control center furniture design.